Reliant Energy Referral Rewards Zone – Terms and Conditions



REGISTRATION AND ELIGIBILTY
The Reliant Energy Referral Rewards Zone program ("membership") is open to Texas Real Estate Agents at least 18 years of age, who provide and maintain a working e-mail address. Communications about the program, including changes, primarily will be electronic by e-mail or on reliant.com/realty. By joining the program, you represent that you are at least 18 years of age or older, and by using this program, you agree to the Rules of the program. Your membership is nontransferable and is subject to present and future program rules. Your membership is valid only at reliant.com/realty. Membership begins when you activate your account at reliant.com/realty. Each eligible Real Estate Agent selects their user login, used to gain access to the Referral Rewards Zone web site. Upon initial login, participants may change their personal password.

Reliant Energy may, at any time, terminate or modify the Referral Rewards Zone program by posting the changes on reliant.com/realty. All users of this web site agree that their access to and use of this web site are subject to the terms and conditions set forth herein and all applicable laws. Any access is undertaken at the user's own risk. These terms and conditions may change without prior notice.

TERMS AND CONDITIONS FOR SPIN AND WIN
Spin and Win tokens are awarded when (1) a new user registers a Referral Reward Zone account or (2) has five referrals that have started service with Reliant Energy. Points will post to your account upon registration, referral submission and referral enrollment. Points awarded depend on partner affiliation with Reliant Energy, unless otherwise noted by special promotions . Points deposited into your account have no cash value. You cannot give or transfer your points or tokens to anyone else. Reliant Energy is not responsible for communications lost due to change of address, change of e-mail address or other changes in contact information. Other restrictions or exclusions may apply.

POINTS REDEMPTION
For every referral submitted in the Referral Rewards Zone, you will receive 25 points. For every referral that becomes a Reliant Energy customer, agents will receive 400-500 points (valued partner/non partner) redeemable for the merchandise of your choice in the Referral Rewards Zone catalog. Points are not transferable and may only be used by the member to whom they are issued. Points will be available for redemption in your personal account in the Referral Rewards Zone. Points earned can only be used for merchandise purchases in the Referral Rewards Zone catalog. Reward Points have no monetary value except to the extent specifically provided for by a reward. Unless noted otherwise on reliant.com/realty, points earned will not expire, unless you are terminated from the program due to fraudulent behavior and/or have deactivated your account. Any Reward Points not redeemed before termination or account deactivation are forfeited.

CLAIMING A REWARD
Reliant Energy Referral Reward Zone reserves the right to modify the merchandise available in the On-Line Catalog at any time and without notice. When you have obtained sufficient points, you may redeem an item(s) from those described in the On-Line Catalog. Specific merchandise is subject to availability and substitutions may be made based on availability or market conditions.

PROMOTIONS
From time to time, Reliant Energy Referral Rewards Zone, at its discretion, may sponsor promotions intended to promote participation in the Referral Rewards Zone. These promotions may be terminated at any time, without cause or warning.

TAXES
Merchandise redeemed under the program is subject to applicable federal, state and/or local taxes. Payment of taxes resulting from these awards is the sole responsibility of the participating employee and not Reliant Referrals. or any of its affiliates or agents. Reliant Referrals will report earnings under this program in accordance with federal, state and local regulations.

SHIPPING AND HANDLING
Merchandise redeemed under the program is subject to shipping and handling charges. The shipping and handling charges are included in the point value associated with each item in the On-Line Catalog and are represented in the overall value of the item.

NON-QUALIFYING REFERRALS
There are certain zip codes that Reliant Energy cannot service in Texas. When submitting a referral, you will be asked to enter your customer’s zip code to verify service availability. If you receive an error message, this means that you will not be able to submit the referral or earn points for that customer until a valid zip code is entered.

REFERRAL REWARDS ZONE ACCOUNT - CANCELLATION AND TERMINATION
Reliant Energy Referral Rewards Zone reserves the right, without prior notice, to discontinue or change the program and/or terms and conditions at any time. If the program is suspended or terminated, any unredeemed Referral Points must be redeemed within one month of the date of termination.

All questions or disputes regarding eligibility for this program, the eligibility of rewards, the availability of rewards or points, or terms and conditions of the program will be resolved by Reliant Energy Referral Rewards Zone at its sole discretion. You may cancel your account at any time by notifying Member Services by e-mail. Cancellation may take from 3to 5 business days to finalize. Upon cancellation your account will be deactivated.

If your account is cancelled or deactivated, you will not receive the point to cash equivalent for unredeemed points. Points have no cash value. Any remaining points will be forfeited. If your account is inactive for 6 consecutive months, you cancel your account, or if your account is terminated, all personal information - including Social Security Numbers, street addresses, email addresses and all other information tied to your account - will be removed from the website and permanently erased from our records.

MEMBER COMMUNICATIONS
You may view your account activity online at reliant.com/realty. When you visit this web site or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on this web site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. For information about your Account, contact the Reliant Energy Referral Reward Zone and provide your TREC License Number.

Visit reliantreferrals.online-rewards.com/help/ if you need assistance.

COPYRIGHT
The Reliant Energy Referral Reward Zone is brought to you by “© 2015 Reliant Energy Retail Holdings, LLC ("Reliant Energy"). By signing up in the Referral Reward Zone, you agree to receive advertising, marketing materials and other communications from Reliant Energy.

Reliant Energy, the Reliant Energy logo, REFERRAL REWARD ZONE, reliant.com/realty, and other logos and taglines are the intellectual property of Reliant Energy, licensed to Reliant Energy Retail Holdings, LLC and others under controlled conditions. All textual, graphical and other content appearing on this World Wide Web site, unless otherwise noted, are the property of Reliant Energy.

The laws of the State of Texas apply to this program and you agree that any claim related to the program will be brought in the State of Texas..

CONFIDENTIALITY
If you use this web site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.

PRIVACY POLICY
This web site is housed and operated by Online-Rewards on behalf of Reliant Energy. The information collected on this web site (Social Security Number, street address, and other personal information) will be used by Reliant Energy in connection with the Referral Rewards Zone. Online-Rewards will not provide your information to third-party business partners without permission. The information you provide when signing up for the Referral Reward Zone program will be handled according to the Reliant Energy Privacy Policy. If you are interested in learning more about the Reliant Energy privacy practices, please click here.